Refund policy

Welcome to the Aquatic City Guarantee page. At Aquatic City, we are committed to delivering high-quality products and ensuring complete customer satisfaction. We stand by the quality and reliability of our products and offer several guarantees to provide you with peace of mind when shopping with us.

Product Quality Guarantee

We guarantee that all products sold through our online store meet the highest standards of quality and performance. Each item is carefully selected and inspected to ensure it meets our rigorous criteria before being offered to you. If you find any product to be defective or not as described, please contact us within 30 days of receipt for a replacement or refund.

Live Arrival Guarantee

When it comes to livestock, we understand the importance of their safe and healthy arrival. Our live arrival guarantee ensures that any live fish or plants you purchase will arrive in good condition. If you receive livestock that is dead on arrival (DOA), please notify us immediately with photographs of the packaging and the affected items. We offer a replacement or store credit according to our policy.

Customer Satisfaction Guarantee

Your satisfaction is our top priority. If you are not fully satisfied with your purchase, please reach out to us within 30 days of receiving your order. We will work with you to resolve any issues, whether through product exchange, refund, or store credit.

Easy Return and Exchange Policy

We strive to make any returns or exchanges as seamless as possible. If you need to return or exchange a product, please follow these steps:

Contact us within 30 days of receiving your order to request a return authorization.
Ensure that the product is in its original condition and packaging.
Ship the product back to us, using the return address provided.
Once we receive and inspect the product, we will process your return or exchange promptly.

Note: Certain items, such as custom orders and perishable goods, may not be eligible for return. Please refer to our detailed return policy for more information.

If you have any questions or need assistance, our customer service team is here to help. Please contact us at [customer service email] or call [customer service phone number]. We are dedicated to ensuring you have a positive experience with Aquatic City and look forward to serving you.

Thank you for choosing Aquatic City as your trusted partner in aquatic excellence. We appreciate your business and are committed to providing you with the best products and service in the industry.