Shipping policy

Shipping Policy

Welcome to Aquatic City's Shipping Policy page. We are committed to ensuring that your aquatic products and livestock are delivered safely and promptly. Below you will find detailed information about our shipping procedures, costs, and guidelines. If you have any questions, please feel free to contact our customer service team for assistance.

Shipping Methods

We offer several shipping options to suit your needs:

Standard Ground Shipping: Ideal for non-perishable items like equipment and accessories.
Express Shipping: Available for quicker delivery times on select products.
Livestock Shipping: Special care is taken when shipping live fish and plants to ensure their safe arrival.

Shipping Rates

Shipping rates vary based on the destination, shipping method, and weight of the package. During the checkout process, you will be provided with the exact shipping cost before completing your order.

Standard Shipping: Starting at $5.99
Express Shipping: Calculated based on speed and distance
Livestock Shipping: Customized rates to ensure optimal care during transit

Delivery Times

Standard Shipping: 5-7 business days
Express Shipping: 1-3 business days
Livestock Shipping: Typically delivered within 1-2 business days to minimize stress on live animals

Shipping Restrictions

Temperature-Sensitive Products: We recommend selecting express shipping for temperature-sensitive products to ensure their integrity upon arrival.
Livestock Orders: Only shipped Monday through Wednesday to avoid weekend delays.
International Shipping: Currently, we only ship within the continental United States. We do not ship internationally at this time.

Packing and Handling

Secure Packaging: All items are carefully packed to prevent damage during transit. Livestock is packaged with specialized materials to ensure their comfort and safety.
Handling Time: Orders are typically processed within 1-2 business days of receipt. Livestock orders may require additional preparation time.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order's progress and estimated arrival time.

Damaged or Missing Goods

If you receive a damaged item or find that something is missing from your order, please contact us within 48 hours of delivery. We will work with you to resolve the issue promptly, whether through replacement or refund.

Live Arrival Guarantee

For livestock purchases, we offer a live arrival guarantee. If any live items arrive dead on arrival (DOA), please contact us immediately with photographs of the packaging and the affected items. We will provide a replacement or store credit in accordance with our policy.

For further assistance, please reach out to our customer service team at [customer service email] or call [customer service phone number]. We are here to help and ensure you have a positive shopping experience with Aquatic City.

Thank you for choosing Aquatic City. We are dedicated to providing you with the best products and services for your aquatic needs.